Meanwhile the machine is totally useless as there is no workaround to allow me to carry on (say with black only printing. It could be any of them - this seems to be a problem across the machine, not specific to a single cartridge bay, which would suggest a local problem. On and Off the photo black comes up with the same message, and then it is okay again. As I write this magenta is not recognised, I have cleaned contacts, unpligged the cable, removed the print head cradle, and tried several genuine cartridges. I doubt that I will ever buy a HP again after this.įor what it is worth I usually get the printer to work again, but can never figure out what did the trick. It also has a better design allowing straight through paper runs, which makes a big difference when she prints images on thick paper/card, while the HP invariably scuffs the leading edge. Meanwhile my daughter's printer (which I won't name in deference to this being a HP forum) operates smoothly without any problems of this type. There is clearly a MAJOR problem with this model and the manner in which it is constructed. It makes no difference whether I use cripplingly expensive HP cartridges, HP refills or third party cartridges. If I breath near the cartridges they are prone to showing up as 'missing or damaged'. I have wasted hours when I should be productive, removing and refitting cartridges, cleaning contacts, wiggling cartridges and surfing the 'net looking for a solution. I bought the PhotoSmart 7520 in March 2013 and it has been a constant nightmare. My siimple HP3420 was a model of reliability.
I never get an error for missing black or photo cartridges. I tried the other two old yellow cartridges, and no luck.ĭuring removal and installation of the cartridges, sometimes I also get the cyan and magenta showing up as not being recognized along with the yellow, but after taken them and putting them back in the warning for the cyan and magenta go away, but the yellow will not go away, regardless of what I do. I installed it upon arrival, and the printhead error went away, but I still got the same missing cartridge error, and the only one that it will not recognize no matter what I do is the yellow cartridge. I followed the trouble shooting instructions with no luck, so I threw in the towel and I purchased a brand new HP printhead, part number CN642A, as suggested by the HP troubleshooting/support website. I purchased a new set of HP 564 XL cartridges (black), and it never recognizes the yellow ink cartridge, and for some odd reason, it began to tell me that the printhead was either missing, not detected or incorrectly installed. You will need to insert the 7520 ink cartridge with the front angled downward, then you can press on the top until it clicks and locks into place. I've been having a similar ongoing issue with my printer. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Please call HP Support to obtain all available repair/replacement options. I'm afraid, its a possible cartridge failure. Since you have tried all possible steps available in this document.
#Hp photosmart 7520 ink cartridge problem upgrade
This could result in damage to both the printhead and the ink cartridges. It is not recommended to leave the ink cartridges outside of the product longer than 30 minutes. Make sure that the ink cartridgesĪre reinstalled in the product as soon as possible. The cleaning procedure should take only a few minutes. If reinserting the cartridges does not work, try cleaning cartridge contacts.
Make sure the cartridges are in the correct slots. Try removing and reinserting the cartridges. If you have already turned the printer off and then on, and this does not solve your problem, contact HP support for help.Ĭlick here to go online for more information
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